Flexibility is key
Being able to communicate effectively and maintain productivity no matter where your workforce is stationed is the key to competitiveness. That means employees having easy access to the information, contacts and tools they need – wherever they happen to be working.
Attracting and keeping staff
Attracting and retaining employees is an ever-present challenge. The solution increasingly lies in being willing and able to meet their desire for flexibility and choice in where and how they work. A significant 68% of employees believe it is either highly important or relatively important that their employer be a leader in Information and Communications Technology (ICT) adoption.
Being responsive to customers
Attracting and retaining customers is all about immediacy – getting through to the right person first time, receiving rapid responses to queries, and being able to communicate outside of office hours.
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