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What tech buyers need to consider?

In order to create a compelling customer experience and support your workforce in its transition towards
digitisation, your business needs the best tools it can get.

The right data services allow you to reach customers all over the world. They allow you to speed up your operational process, and find efficiency elsewhere in your business. But the buying process for data services is much more complex than picking the provider with the fastest speed. With that in mind, here are some key questions to ask:

• Is it a business-only service?
• Can it support my digital transformation plan?
• What’s the strength and scale of the network?
• How complicated is installation?
• Can it integrate with other services?

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By putting communications services, applications and data in the cloud, business can yield huge benefits and,
because robust data connectivity is the key to giving organisations access to this cloud ecosystem, it can
facilitate the following:

• Greater scalability
• Greater redundancy measures
• More manageable costs
• Getting rid of costly on-premise hardware
• Productivity and efficiency gains
• Getting closer to customers

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Phone systems have been installed in offices of all different sizes for more than 40 years, providing a vital service to the business. Since then, telephone call handling has matured to become intertwined with the day-to-day process of running the business. Practices vary by country or region, and are predicated on a traditional office culture and user
expectations of how to manage office communications between customers, workers and managers.

The average business phone system lasts anywhere between six and eight years, after which the system is either
out of maintenance or is lagging in features, often to the extent that it is hurting the performance of the business. Businesses that need to upgrade their existing phone system will find a huge array of new solutions available compared to seven or eight years ago.

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