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Why Record Telephone Calls?

If you had a simple, cost-effective tool that would improve customer service, increase your sales and even improve your own interactions with your customers, would you consider adding this tool to your arsenal?

Many people think recording telephone calls is an of “Big Brother” or the act of a “Paranoid Business Owner”. Nothing is further from the truth. Your employees will soon come to realise the recorded calls will help them grow as effective employees and communicators as well as serve to ensure accuracy in customer interactions.

The ‘customer is always right’ mantra is a good one, however it’s not always true. Recording your telephone calls gives the business owner the information to make important decisions based on what actually happened on the call, not just what happened from the perspective of only one side of the conversation.

New employees? How are they communicating with your clients? Was the training provided effective? The best way to find out is to listen to the actual interactions and then use these recordings to provide additional training  and constructive feedback.

Ensure accuracy. Improve customer service. Improve close ratios on calls. Grow your Business.

Connexions has options for recording individual phones, analogue lines, ISDN, SIP Trunks and Hosted VoIP applications. In other words no matter what your configuration, odds are we’ve got you covered!

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What is SIP trunking?

Your voice and data connections are vital components of your business – but so are the costs of running multiple lines, their flexibility and how much control you have over them. SIP Trunking provides a flexible and low-cost
alternative to ISDN for inbound and outbound voice calls. This fact sheet will highlight the benefits of moving to SIP.

• SIP trunking supports business continuity
• Number flexibility
• SIP trunking saves you money
• SIP trunking offers greater flexibility
• SIP trunking comes with a contingency plan

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Even though email messaging and social media are now well established as business communication tools, they augment rather than replace traditional routes such as telephony. As businesses expand, or their current PBX phone system reaches the end of its useful life, they will need to source a replacement, rather than dumping it altogether.

Traditional ISDN-based PBX systems are still available, but the higher line rental costs are pushing IT managers to consider broadband and Ethernet-based VoIP solutions that provide better value for money. As they move forward, the choice of VoIP and SIP trunking also provides increased resilience and flexibility that will allow the system to change as they do.

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